Shipping & Returns
Shipping
You can trust that your order will be quickly processed and safely delivered. We ship products anywhere in the United States using a secured/insured shipping method. When you place an order, we will estimate delivery dates based upon the availability of your item(s), shipping method selected and your shipments destination. Our shipping charges are determined by the total dollar amount of your order, excluding applicable sales tax. Some products cannot be shipped to international destinations so please submit a message to us from the Contact Us page if you would like to discuss international ordering options.
MADLEEN JEWELERS IS NOT RESPONSIBLE FOR PAYING TARIFF/DUTY AND/OR CUSTOMS FEES IMPOSED BY ANY FOREIGN COUNTRY FOR AN INTERNATIONAL PURCHASE.
All Madleen Jewelers products are manufactured in the United States and if shipped internationally, may be subject to a tariff, duty and/or customs fee by your country. These fees vary by country, so we recommend you check with your authorities regarding these additional fees, as Madleen Jewelers is not responsible for payment of any additional fees.
Please note: A tariff or duty (the words are used interchangeably) is a tax levied by governments on the value including freight and insurance of imported products. Different tariffs applied on different products by different countries. National sales and local taxes, and in some instances, customs fees, are often charged in addition to the tariff. The tariff, along with the other assessments, is collected at the time of customs clearance in the foreign port.
Return / Refund Policy
At Madleen Jewelers we are committed to your satisfaction. Only in-stock items may be returned for refund or exchange within 10 days of the first delivery attempt. The product must be returned in the same condition and working order, including packaging, as when purchased. Refunds for items returned will be credited in the same form as the original payment type and may be subject to a restocking fee up to 10% of the purchase price. Refunds for items returned more than thirty days after the purchase date will be in the form of a credit redeemable on your next purchase. The original shipping, handling and restocking fees are not refundable. If you have an exchange for the same dollar amount as the original purchase, no additional shipping or handling charges will be incurred. Please mail your package in a prepaid, insured, traceable method to the following address: Madleen Jewelers One Woodbridge Center Woodbridge, NJ 07095. Be sure to include a note with your name and details surrounding the returned item. NOTE: We do not offer refunds for products showing any signs of wear or damage. In addition, we do not allow returns or exchanges on any altered items.