Website & Store Policies
Privacy Policy
Madleen Jewelers privacy policy covers the collection and use of personal information that may be collected by Madleen Jewelers anytime you interact with Madleen Jewelers, such as when you visit our website, use our social media platforms, when you purchase Madleen Jewelers products, or when you call our sales or support associates. Please take a moment to read the following to learn more about our information practices, including what type of information is gathered, how the information is used and for what purposes, to whom we disclose the information, and how we safeguard your personal information. Your privacy is a priority at Madleen Jewelers, and we go to great lengths to protect it!
Why do we collect your personal information? Because it helps us deliver a superior level of customer service. It enables us to give you convenient access to our products and services and focus on categories of greatest interest to you. In addition, your personal information helps us keep you posted on the latest product announcements, special offers, and events that you might like to hear about
What information do we collect? We collect just the amount of information necessary to enable us to serve your needs. Items like name, address information, email, etc. which allows us to process your orders and make your visits to our website as convenient as possible. When we do collect Credit Card information we delete the number from our server as soon as it is processed. We will not store you credit card information on our site for your safety and security. While your information is on our site and in transit we do what we can, using the latest in security products, to ensure its safety. When do we disclose your information? Madleen Jewelers takes your privacy very seriously. No one outside the company gets your name, email, or any other piece of information, and only those with a need to know have access to it within the company. We gather and keep the least amount of information necessary in order to make your experience at our website and with Happy Jewelers as convenient as possible. At times we may be required by law or litigation to disclose your personal information. We may also disclose information about you if we determine that for national security, law enforcement, or other issues of public importance, disclosure is necessary.
How we protect your personal information ? Madleen Jewelers takes precautions — including administrative, technical, and physical measures — to safeguard your personal information against loss, theft, and misuse, as well as unauthorized access, disclosure, alteration, and destruction. The Madleen Jewelers Online Store uses Secure Sockets Layer (SSL) encryption on all web pages where personal information is required. To make purchases from the Madleen Jewelers Online Store, you must use an SSL-enabled browser such as Google Chrome, FireFox, Safari, or Internet Explorer. Doing so protects the confidentiality of your personal and credit card information while it’s transmitted over the Internet. Two ways to tell if your information is safe while in transit: look for "https" as the start of the address line (URL) and look for the little lock symbol (usually on the right side top or bottom - but depends on browser). You can help us by also taking precautions to protect your personal data when you are on the
Internet. Change your passwords often using a combination of letters, numbers and special characters, and make sure you use a secure web browser.
Custom Orders
Custom orders require a minimum of 30% down. All sales on custom jewelry are final. We do not offer any refunds on engagement rings. Engagement rings may be returned for an upgrade that is a minimum of double the original purchase price.
Return / Refund Policy
At Madleen Jewelers we are committed to your satisfaction. Only in-stock items may be returned for refund or exchange within 10 days of the first delivery attempt. The product must be returned in the same condition and working order, including packaging, as when purchased. Refunds for items returned will be credited in the same form as the original payment type and may be subject to a restocking fee up to 10% of the purchase price. Refunds for items returned more than thirty days after the purchase date will be in the form of a credit redeemable on your next purchase. The original shipping, handling and restocking fees are not refundable. If you have an exchange for the same dollar amount as the original purchase, no additional shipping or handling charges will be incurred. Please mail your package in a prepaid, insured, traceable method to the following address: Madleen Jewelers One Woodbridge Center Woodbridge, NJ 07095. Be sure to include a note with your name and details surrounding the returned item. NOTE: We do not offer refunds for products showing any signs of wear or damage. In addition, we do not allow returns or exchanges on any altered items.
Shipping
You can trust that your order will be quickly processed and safely delivered. We ship products anywhere in the United States using a secured/insured shipping method. When you place an order, we will estimate delivery dates based upon the availability of your item(s), shipping method selected and your shipments destination. Our shipping charges are determined by the total dollar amount of your order, excluding applicable sales tax. Some products cannot be shipped to international destinations so please submit a message to us from the Contact Us page if you would like to discuss international ordering options.
MADLEEN JEWELERS IS NOT RESPONSIBLE FOR PAYING TARIFF/DUTY AND/OR CUSTOMS FEES IMPOSED BY ANY FOREIGN COUNTRY FOR AN INTERNATIONAL PURCHASE.
If Madleen Jewelers products are shipped internationally, they may be subject to a tariff, duty and/or customs fee by your country. These fees vary by country, so we recommend you check with your authorities regarding these additional fees, as Madleen Jewelers is not responsible for payment of any additional fees.
Please note: A tariff or duty (the words are used interchangeably) is a tax levied by governments on the value including freight and insurance of imported products. Different tariffs applied on different products by different countries. National sales and local taxes, and in some instances, customs fees, are often charged in addition to the tariff. The tariff, along with the other assessments, is collected at the time of customs clearance in the foreign port.
Trade-In Program
Madleen Jewelers offers one of the most unique trade-in programs available today. Most jewelers will only allow you to trade-in jewelry that was purchased at their store. At Madleen Jewelers, you can trade-in any piece of jewelry, diamond or watch, allowing you to utilize the value towards a new piece of jewelry or cash.
Your trade-in value is based on the grading of the jewelry item and its original purchase price, provided the jewelry item is not damaged. The full trade-in value will be applied towards your new purchase. In the event, your new purchase is less than the trade-in value, a store credit will be issued.
Diamond Upgrade Program
Madleen Jewelers offers a “lifetime diamond upgrade program” on all GIA, AGS, EGL & IGI certified diamonds purchased from either Madleen Jewelers
or anywhere else. We offer this to our valued customers, as we are committed to your happiness.
Diamond:
• Only GIA, AGS, EGL & IGI certified diamonds purchased from either Madleen Jewelers or anywhere else
Settings:
• The credit value will be based solely on the value of the diamond
• If your setting fits your new diamond and is in reusable condition, we will set your new
diamond in your original setting, at no cost to you
• If your original setting cannot be reused, you have the option of keeping the setting or
accepting a fair market value credit as determined by Madleen Jewelers
Diamond Grading Reports:
• The original diamond grading report must be returned in reusable condition. Fees may apply for any damaged reports or regrading
*Madleen Jewelers Diamond Upgrade Program is available for any diamond purchases throughout the world. Pricing is solely based on the current US Dollar value.
Appraisals and Certificates
Madleen Jewelers offers the necessary skill and expertise to render valuation reports for your jewelry items. We have been educated in both gemology and the methodologies of jewelry and diamond appraisals.
Our appraisals are based on fair market value to replace your jewelry item. We also work very closely with accredited gemological laboratories (GIA, EGL, AGS & IGI), that are equipped with gemological testing equipment necessary to provide accurate identifications.
Certifications of diamonds are used to scientifically determine information on a diamonds shape; clarity, color, cut, carat weight, proportions and finish. Understanding the grading system of a diamond is important to its valuation.
Diamonds are certified based on what has commonly been referred to as the 4-C’s; Color, Cut, Clarity & Carat: Color; a standard that refers to a diamond’s lack of color, grading the whiteness of the diamond. A color grade of D is the highest possible, while Z is the lowest.
Cut; the cut of a diamond is it’s most important characteristic, having the greatest overall influence on a diamond’s beauty. Generally speaking, it’s sparkle.
Clarity; is a measure of the number and size of any tiny imperfections that occur in almost all diamonds. Many imperfections are microscopic, while others are visible to the naked eye and will affect a diamond’s beauty.
Carat; specifically is a measure of a diamond’s weight, but by itself does not accurately reflect a diamond’s size. To best understand a diamond’s size we look at distance in millimeters across the top of the diamond and the diamonds cut grade. Simply put, it is a way to measure the weight of the diamond.
These four factors play a significant role in the valuation of a diamond.
Conflict - Free Diamond Policy
Madleen Jewelers, along with the global diamond industry, has a zero-tolerance policy toward conflict diamonds. Through measures such as the Kimberley Process, which tracks diamonds from mine to market, the industry in partnership with the United Nations, governments, and non-governmental organizations, polices diamond exports to prevent the trade of illegal diamonds. In April 2003, congress and President Bush passed a law adopting the Kimberley Process that requires all US diamond retailers to buy diamonds from manufacturers who have documentation warranting that the merchandise was obtained through legitimate channels. Today, the US Customs Service actively enforces the Kimberley Process requirements as diamonds enter American ports.
We only purchase diamonds through the largest and most respected suppliers who, like us, proudly adhere to and enforce the standards established by the Kimberley Process. All diamonds purchased from Madleen Jewelers are warranted to be conflict free. If one of our suppliers was ever found to be in violation of that process, we would immediately sever that relationship. We will continue to support and promote any process that works to uphold legitimacy in the diamond trade.